Terms of Service

Last Updated June 17, 2022

THESE TERMS OF SERVICE CONSTITUTE A LEGALLY BINDING AGREEMENT THAT GOVERNS THE ACCESS AND USE OF THE LANA HEALTH INC. SERVICES BY ALL USERS.

THIS AGREEMENT INCLUDES A BINDING ARBITRATION PROVISION, CLASS ACTION WAIVER AND TIME LIMIT ON SUBMITTING CLAIMS THAT AFFECT YOUR RIGHTS. BEFORE ACCESSING OR USING THE SERVICES YOU MUST READ THE FOLLOWING AGREEMENT CAREFULLY.

BY ACCESSING OR USING THE LANA HEALTH INC. SERVICES, YOU (A) ACCEPT THIS AGREEMENT AND AGREE TO BE LEGALLY BOUND BY ITS TERMS; AND (B) REPRESENT AND WARRANT THAT: (I) YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; AND (II) IF YOU ARE ACCESSING OR USING THE LANA HEALTH INC. SERVICES ON BEHALF OF A CORPORATION, GOVERNMENTAL ORGANIZATION, OR OTHER LEGAL ENTITY, YOU HAVE THE RIGHT, POWER, AND AUTHORITY TO ENTER INTO THIS AGREEMENT ON THAT ENTITY’S BEHALF. IF YOU CANNOT OR DO NOT AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, YOU HAVE NO RIGHT TO USE OR ACCESS THE LANA HEALTH INC. SERVICES.

  1. Definitions. For the purpose of this Agreement, all capitalized terms shall have the following meanings:
  1. “Affiliate” means, with respect to a User or Lana Health Inc., any entity that directly or indirectly controls, is controlled by, or is under common control with such party, whereby “control” means the possession, directly or indirectly, of the power to direct, or cause the direction of the management and policies of such person, whether through the ownership of voting securities, by contract, or otherwise.
  2. “Account” means the individual Account a User must create to access the Services.
  3. “Agreement” means these Terms of Service together with the Website Terms of Use, Privacy Policy, and all other terms, conditions, or policies specifically incorporated herein, and in each of those agreements and policies.
  4. “API” means the application programming interfaces developed, made available and enabled by Company that permit Users to access certain functionalities of the Services.
  5. “Applicable Law” means the laws, regulations, and rules of the governmental or regulatory authorities that apply to the User or the Company.
  6. “Authorized User” or “User” means the individual authorized to access or use the Services pursuant to this Agreement. The terms “you,” and “your” as used in this Agreement refer to the User.
  7. “Company” means Lana Health Inc., together with its parents, subsidiaries, Affiliates and assigns, which owns all rights to and in the Products and Services. The terms “we,” “us” and “our” as used in this Agreement refer to the Company.
  8. “Confidential Information” means all information disclosed by one party to the other which is in tangible form and designated as confidential or is information, regardless of form, which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure, including, but not limited to, the terms of this Agreement, Service Data, Personal Identifying Information. Notwithstanding the foregoing, Confidential Information shall not include information that (a) was already known to the receiving party at the time of disclosure by the disclosing party; (b) was or is obtained by the receiving party from a third party not known by the receiving party to be under an obligation of confidentiality with respect to such information; (c) is or becomes generally available to the public other than by violation of this Agreement or another valid agreement between the parties; or (d) was or is independently developed by the receiving party without the use of the disclosing party’s Confidential Information.
  9. “Documentation” means any user manuals, technical manuals, online instructions, and any other materials we provide, in printed, electronic, or other form, that describe the installation, operation, access, use, or technical specifications of the Services, Software, or Service Plan, as applicable.
  10. “Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.
  11. “Open Source Resource” means any code, software, programming, scripts, tools, modules, libraries, components, and other items with either freely obtainable source code, license for modification, or permission for free distribution, or that are otherwise distributed pursuant to any license listed by the Open Source Initiative at www.opensource.org/licenses, or any other license that substantially conforms to the Open Source Definition at http://opensource.org/osd, including without limitation the GNU General Public License (GPL), GNU Lesser General Public License (LGPL), GNU Affero General Public License (AGPL), MIT License (MIT), Apache License, Artistic License and BSD Licenses.
  12. “Personal Identifying Information” means information that, when used alone or with other relevant data, can identify an individual.
  13. “Privacy Policy” means Company’s policy regarding the collection, protection and use of certain User data and information, available at https://lana.health/privacy-policy/privacy.html and incorporated herein, and any changes, additions or modifications made to the Privacy Policy.
  14. “Services” means the services provided by Company, any of our Affiliates, or third-party providers, as may be applicable, upon creation of an Account including, individually and collectively, the Software, all updates, API, Documentation, and all other products, services and features that may be available now or in the future through the Services.
  15. “Service Data” means all electronic data, including any audio, video, text, messages, communications or other materials you submit, enter, transmit or store as part of your use of the Services.
  16. “Service Plan” means the specific features and use limits of the Services allotted to a User.
  17. “Software” means the software provided by Company, either by download or by access through the internet, that allows Users to access and use the Services.
  18. “Taxes” means any applicable taxes, levies, duties, or other similar exactions imposed by a legal, governmental, or regulatory authority in any applicable jurisdiction, including, without limitation, sales, use, value-added, consumption, communications, or withholding taxes.
  19. “Websites” or “Sites” means the website located at https://lana.health, as well as any and all other applications, platforms, and social media profiles owned or operated by Company, including each of their respective mobile applications, together with the content and materials contained in, or otherwise made accessible through, the Sites.
  20. “Website Terms of Use” means the terms and conditions governing access and use of the Websites (as opposed to the Services), which includes the Privacy Policy, and any changes, additions or modifications made to the Privacy Policy or Website Terms of Use, available at https://lana.health/terms-of-use/terms.html and incorporated herein.
  1. Access to the Services.
  1. Account Creation. To access or use the Services, you will be asked to create a password protected Account. When creating an Account, you must use your personal information. Only one individual may use any Account. You agree that you will provide true, accurate, current, and complete information about yourself when creating your Account. It is your responsibility to maintain your Account information true, accurate, current, and complete after you create your Account. If you breach this Agreement, including, without limitation, any payment obligations, you are strictly prohibited from creating new Accounts until you remedy such breach to the satisfaction of Company. It is also your responsibility to manage the security of your Account, including safely storing your password.
  2. Limited License. Upon creation of an Account, Company will grant you a non-exclusive, non-transferable, non-sublicensable limited license to access and use the Services in accordance with your Service Plan and any Documentation. We will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except during any planned downtime or a force majeure event.
  3. Customer Support. All Service Plans will include access to customer support as directed through the Services, or by contacting the Company at support@lana.health.
  4. Modifications. You acknowledge that Company may modify the features and functionality of the Services at any time. We shall use our best efforts to provide you with commercially reasonable advance notice of any deprecation of any material feature or functionality.
  5. System Requirements. A high-speed Internet connection and a tablet is required to access and use the Services. You are responsible for procuring the tablet and maintaining the network connections that connect your network to the Services including, but not limited to, browser software that supports the protocols and functionalities used by Company in the provisioning of the Services. We are not responsible for notifying you of any upgrades, fixes or enhancements to any such browser software or for any compromise of data transmitted across tablet or computer networks or telecommunications facilities (including but not limited to the Internet). We assume no responsibility for the reliability or performance of any connections as described in this Section.
  1. Use of the Services.
  1. Compliance. Your limited right to use the Services is contingent on your strict compliance with this Agreement. You are responsible for your strict compliance with the terms and conditions of this Agreement, and for any and all activities that occur under or that are associated with your Account. You are also solely responsible for ensuring that your use of the Services complies with all Applicable Laws. We will not be liable for any loss or damage arising from unauthorized use of your Account.
  2. Accuracy of Service Data. You are responsible for the quality, integrity and accuracy of all data and information entered or otherwise made available by your use of the Services. Company makes no guarantees and takes no responsibility for the quality, integrity or accuracy of the Service Data you enter during your use of the Services, and expressly disclaims any liability that may result from inaccurate, corrupt, unauthorized or poor-quality Service Data.
  3. Prohibited Conduct. You agree not to (a) modify, adapt, or hack the Services or otherwise attempt to gain unauthorized access to the Services or related systems or networks; (b) attempt to bypass or break any security or rate limiting mechanism on any of the Services or use the Services in any manner that interferes with or disrupts the integrity, security or performance of the Services and its components; (c) attempt to decipher, decompile, reverse engineer or otherwise discover the source code of any Software making up the Services; (d) license, sublicense, sell, outsource, rent, lease, transfer, assign, distribute, time-share, commercially exploit or resell the Services, or otherwise make available the Services to third parties without express written consent from Company; (e) use the Services in breach of this Agreement, Service Plan, Documentation, in contravention of Applicable Laws, or in any other way that would be considered dangerous, menacing, inappropriate or unlawful; (f) to access, use, transmit any information, or attempt to access, use, or transmit any information in violation of the US Health Insurance Portability and Accountability Act of 1996, and its implementing regulations (HIPAA); or (g) to the extent that your use of the Services is subject to any special or industry-specific law or regulation, use the Services to store or transmit information that would circumvent or otherwise conflict with any obligation or requirement under such law or regulation.
  4. Suspension or Revocation. We reserve the right to suspend or permanently revoke your rights to access or use the Services immediately upon notice if we determine, in good faith but in your sole discretion, that (a) you are in material breach of this Agreement, the Website Terms of Use during your use of the Sites, Privacy Policy, or Applicable Law; (b) there is an unusual and material spike or increase in your use of the Services and that such traffic or use is fraudulent or materially and negatively impacting the operating capability of the Services; (c) that our provision of the Services is prohibited by Applicable Law; (d) there is any use of the Services by you or your Account that in our judgment threatens the security, integrity, or availability of the Services, or other user’s use of the Services; (e) that information in your Account is untrue, inaccurate, or incomplete; or (f) you fail to make any payment required. If we suspend or permanently revoke your rights to the Services pursuant to this Section, we will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that you may incur in connection with any such suspension.
  1. Fees and Payments.
  1. Fees. You agree to pay any applicable fees in accordance with the Service Plan. If an organization or entity is paying any applicable fees on Your behalf, you understand and agree that Your rights to access and use the Services is specifically  
  2. Taxes. Any applicable fees are exclusive of Taxes, and any Taxes associated with your Service Plan, excluding any taxes based on our net income, property, or employees, must be paid in addition to any applicable service fees.
  3. Payment Terms. Any applicable fees are non-cancelable and non-refundable and due upon invoicing. You, or the entity or organization paying such fees on Your behalf, will pay any and all fees, surcharges and taxes shown on an invoice within thirty (30) days of the date of the invoice by the method indicated on the invoice. If any amount of an invoice is not paid, and such failure is not remedied within fifteen (15) days of the date we provide you with written notice of the same, we may (a) asses a late fee of the lesser of 1.5% per month or the maximum amount allowable by applicable law, (b) temporarily suspend the Services to all are paid in full, and, or (c) permanently revoke rights to use the Services. If we suspend or permanently revoke rights to the Services pursuant to this Section, we will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that you may incur in connection with any such suspension.
  4. Payment Disputes. Payments may be disputed by notifying us by e-mail at invoices@lana.health as to the nature of the dispute within fifteen (15) days of the disputed invoice date.
  1. Term and Termination.
  1. Term. The term of this Agreement will begin when you set up an Account, and will continue until your Account is canceled in accordance with the terms of this Agreement.
  2. Termination. Notwithstanding Company’s right to suspend or permanently revoke your right to access or use the Services under Section 3.4 of this Agreement, either party may terminate this Agreement, your Account and, or, your Service Plan for any reason upon thirty (30) days written notice to the other party, unless otherwise specified in a separate written agreement between the parties.
  3. Dormancy. If you register for an Account but fail to access or use the Services for twelve (12) consecutive months, we reserve the right and may automatically terminate your Account for dormancy.
  4. Effect of Termination on Fees. If you terminate your Service Plan or otherwise cancel your Account prior to the end of the term, or if we terminate or permanently revoke your right to use or access the Services under Section 3.4, any and all unpaid fees associated with the remainder of the term as well as all other fees and or charges associated with your use of the Services must be paid in full immediately. There are no refunds.
  1. Ownership, Service Data and Confidentiality.
  1. Ownership. As between the parties, Company exclusively owns and reserves all rights, title, and interests in and to the Services, the Documentation, our Confidential Information, any Intellectual Property Rights associated with Company’s products, including the Software and the Services, and any data that is derived from the use of the Services that does not directly or indirectly identify you, or any natural person, which includes (a) data such as volumes, frequencies, bounce rates and performance data, and (b) subject to any restrictions under applicable laws, data that is anonymized, de-identified, and/or aggregated such that it could no longer directly or indirectly identify you, or any natural person, and any feedback or suggestions provided by you regarding the Services. As between the parties, you exclusively own and reserve all right, title, and interest in and to your Confidential Information, and Service Data, subject to our rights to process Service Data in accordance with this Agreement and our Privacy Policy.
  2. No Additional Rights. The access and use rights granted to you under this Agreement do not convey any additional rights in the Services or in any Intellectual Property Rights of Company or any of our Affiliates that may be associated therewith. Subject only to your limited license to access and use the Services as expressly stated herein, all rights, title and interest in and to the Services, the Documentation, our Confidential Information, any Intellectual Property Rights associated with the Company’s products including the Software and the Services, including all related Intellectual Property Rights, will remain with Company and belong exclusively to Company.
  3. Service Data. You grant us and our Affiliates the right to process Service Data as necessary to provide the Services in a manner consistent with this Agreement and our Privacy Policy. If you do not agree with the terms of our Privacy Policy, you must stop using the Services immediately.
  4. No Sale of Service Data. We will never sell, rent, or lease your Service Data to any third party. We will not share your Service Data with third parties, except as permitted by this Agreement as explained in the Privacy Policy in order to provide, secure, and improve the Services.
  5. User Feedback. By using the Services, you agree to grant Company and its Affiliates a fully paid-up, royalty-free, worldwide, transferable, sub-licensable (through multiple layers), assignable, irrevocable and perpetual license to implement, use, modify, commercially exploit, incorporate into the Services or otherwise use any suggestions, enhancement requests, recommendations or other feedback you, or any third parties acting on your behalf, submits to us verbally, by e-mail or by any other means. We also reserve the right to seek intellectual property protection for any features, functionality or components that may be based on or that were initiated by suggestions, enhancement requests, recommendations or other feedback you, or any third parties acting on your behalf, submits to us verbally, by e-mail or by any other means.
  6. Use and Disclosure of Confidential Information. Except as otherwise authorized by the disclosing party in writing, the receiving party will not (a) use any Confidential Information of the disclosing party for any purpose outside of exercising the receiving party’s rights or fulfilling its obligations under this Agreement, and (b) disclose or make Confidential Information of disclosing party available to any party, except to its, its Affiliates’, and their respective employees, legal counsel, Accountants, contractors, or subcontractors who have a “need to know” as necessary for the receiving party to exercise its rights or fulfill its obligations under this Agreement. The receiving party is responsible for its compliance with this Section 6.7, including ensuring that any other party that is authorized to receive such Confidential Information will be legally bound to protect it under terms at least as protective as the those in this Agreement. The receiving party will protect the confidentiality of Confidential Information disclosing party using the same degree of care that it uses to protect the confidentiality of its own confidential information but in no event less than reasonable care.
  7. Compelled Disclosure. The receiving party may disclose Confidential Information if required pursuant to Applicable Law, including any subpoena, or court order, provided the disclosing party is given notice of such required disclosure (to the extent legally permitted). The receiving party will reasonably cooperate in connection with any such required disclosure at the disclosing party’s sole expense.
  8. Safeguards and Privacy Practices. All information, including Service Data, your personal Account information, and other information generated by your use of the Services will be collected, stored, protected, processed and used in accordance with our Privacy Policy, as posted on https://lana.health/privacy-policy/privacy.html and incorporated in this Agreement by reference. If you do not agree with the terms of our Privacy Policy, you must stop using the Services immediately.
  1. Third Party Providers and Open Source Resources.
  1. Third-Party Service Providers. You agree that Company may use third-party service providers to assist in providing the Services, and shall have the right to access your Account and to use, reproduce, distribute and display your information to the extent necessary to provide, secure or improve the Services in accordance with our Privacy Policy. Any third-party service providers utilized by Company will only be given access to your Account as is reasonably necessary to provide the Services and will be subject to (a) confidentiality obligations which are commercially reasonable and substantially consistent with the standards described in this Agreement; (b) such third-party service provider’s agreement to comply with the data transfer restrictions applicable to Personal Identifying Information; and (c) the standards, restrictions and other policies and procedures as set forth in our Privacy Policy.
  2. Use of Open-Source Resources. The Services or Software may include, or otherwise make available for Users to access Open Source Resources that are subject to separate license terms. If you utilize, obtain, access and/or use any Open Source Resources provided on or through the Websites or as part of the Services, you agree that (a) you have read, and understood, and will comply with, the terms and conditions of any such applicable Open Source Resource’s terms of use or license restrictions in addition to all other the terms applicable to your use of the Services under this Agreement, (b) you will not create, or purport to create, obligations of use with respect to the use of Open Source Resources in conjunction with the Services or Software; (c) you will not grant, or purport to grant, to any third party any rights to or immunities under Company’s intellectual property or proprietary rights in the Services or Software; and (d) you will not combine the Services or the Software with Open Source Resources in any manner that could cause, or could be interpreted or asserted to cause, the Services, Software or any modifications thereof to violate the license or terms of use of the Open Source Resources, or otherwise become subject to the terms of any license that is the same or similar to any of those listed in Section 1.11, above. Company specifically disclaims all warranties and liabilities with respect to the quality, accuracy or safety of Open Source Resources provided on or through the Websites or the Services, and shall provide no maintenance, technical or other support for any Open Source Resource or its use.
  1. Warranties and Disclaimers.
  1. Mutual Representations. Each party represents and warrants to the other that:  (a) this Agreement has been duly executed and delivered and constitutes a valid and binding agreement enforceable against such party in accordance with its terms; (b) no authorization or approval from any third party is required in connection with such party’s execution, delivery or performance of this Agreement; and (c) the execution, delivery and performance of the Agreement does not and will not violate the terms or conditions of any other agreement to which it is a party or by which it is otherwise bound.
  2. Truthful Account Information and Service Data. You represent and warrant that you have provided, and will continue to provide, adequate notices and have obtained, and will continue to obtain, the necessary permissions and consents for all information and Service Data you provide during your use of the Services.
  3. Privacy Policy and Website Terms of Use. You represent and warrant that you have read, agreed to, and will abide by to the Privacy Policy and Website Terms of Use as they may be applicable to your use of the Services or Sites.
  4. Service Warranty. We represent and warrant that the Services perform materially in accordance with the applicable Documentation. Our sole obligation, and your sole and exclusive remedy, in the event of any failure by us to comply with this Section will be for us to, at our option, (a) remediate any material non-conformity or (b) refund any fees that you actually paid for the time period during which the affected Services do not comply with this Section.
  5. Third-Party Tools and Links. You may have access to third-party tools or links through the Services which we neither monitor nor have any control nor input. Your access and use of any such third-party tools or links shall be governed solely by the terms and conditions of those third-party tools and links. Company does not endorse, is not responsible or liable for, and makes no representations as to any aspect of such third-party tools and links, including, without limitation, their content or the manner in which they handle, protect, manage or process data (including Service Data). You acknowledge and agree that we provide access to such tools and links “as is” and “as available” without any warranties, representations or conditions of any kind. We cannot guarantee the continued availability of any such third-party tools or links, and may cease enabling access to them. Additionally, by enabling any such third-party features, you are expressly permitting us to disclose your Account information and Service Data as necessary to facilitate the use or enablement of such features, even though we have no control over how they managed or secure the Service Data.
  6. Disclaimers.
    EXCEPT AS SPECIFICALLY SET FORTH IN SECTION 8.4, THE SERVICES, INCLUDING ALL SERVER AND NETWORK COMPONENTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY LAW, AND WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE, AND NO INFORMATION OR ADVICE OBTAINED BY YOU FROM US OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
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    WE ADDITIONALLY DISCLAIM ALL WARRANTIES RELATED TO THIRD PARTY TOOLS, LINKS, AND TELECOMMUNICATIONS PROVIDERS. YOU ACKNOWLEDGE AND AGREE THAT WE HAVE NO CONTROL OVER THIRD PARTY TOOLS OR LINKS, OR ANY MATERIAL CONTAINED THEREIN, NOR DO WE HAVE ANY CONTROL OVER THE INTERNET. THE INTERNET AND TELECOMMUNICATIONS PROVIDER NETWORKS ARE INHERENTLY INSECURE. ACCORDINGLY, YOU AGREE WE ARE NOT LIABLE FOR ANY CHANGES TO, INTERCEPTION OF, OR LOSS OF DATA WHILE USING THIRD PARTY TOOLS OR LINKS, OR IN TRANSIT VIA THE INTERNET OR A TELECOMMUNICATIONS PROVIDER NETWORK, AND EXPRESSLY WAIVE ALL CLAIMS FOR DAMAGES OR LOSS THAT MAY RESULT FROM ANY SUCH THIRD-PARTY TOOLS, LINKS, NETWORKS, OR THE INTERNET.
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    THE CONTENT AND INFORMATION PROVIDED THROUGH THE SERVICES IS FOR INFORMATIONAL PURPOSES ONLY. IT SHOULD NOT BE CONSIDERED AS SUBSTITUTE FOR MEDICAL ADVICE, DIAGNOSES, TREATMENT, INTERVENTION, OR TRANSMISSION FO TIME-CRITICAL DATA, AND SHOULD NOT BE USED TO MAKE MEDICAL DECISIONS OR AFFECT OR CHANGE TREATMENT PLANS BY ANY PATIENT OR DOCTOR. THE SERVICES ARE NOT A SUBSTITUTE OR SUPPLEMENT FOR MEDICAL ADVISE, DO NOT AND SHALL NOT BE CONSTRUED AS MEDICAL ADVICE, AND SHALL NOT BE USED AS A SUBSTITUTE FOR ANY STANDARD PATIENT-DOCTOR CONSULTATIONS, INTERACTIONS, OR TREATMENT PLANS. WE SPECIFICALLY DISCLAIM ANY AND ALL LIABILITY RELATED TO ANY CONTENT, PATIENT HEALTH INFORMATION, DOCTOR INTERACTIONS, OR ANY OTHER HEALTH-RELATED INFORMATION OR INTERACTIONS PROVIDED THROUGH OR FACILITATED BY THE SERVICES, AND FOR ANY INFORMATION, ACTIVITIES AND COMMUNICATIONS THROUGH OR FACILITATED BY THE SERVICES OR THE HARDWARE. THE SERVICES MAY INCLUDE A CALL BUTTON FOR A DOCTOR OR NURSE TO ATTEND SPECIFIC, NON-MEDICAL RELATED NEEDS OF A PATIENT. THIS FEATURE SHALL NOT BE USED TO CALL A DOCTOR OR NURSE TO ATTEND TO TIME-SENSITIVE MEDICAL NEEDS IN ANY CIRCUMSTANCES AND SHALL NOT BE USED OR CONSTRUED AS A REPLACEMENT TO A HOSPITAL’S STANDARD EMERGENCY CALL BUTTONS. YOU ASSUME ALL LIABILITY RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY SUCH INTERACTION OR ACTIVITY, INCLUDING INJURY OR DEATH, AND SHALL INDEMNIFY AND HOLD US HARMLESS FROM ANY SUCH CLAIMS.
  1. Indemnification.
  1. Company’s Obligations. We will indemnify and defend you harmless from and against any third-party claim brought against you for your authorized use of the Services alleging that such Services infringe or misappropriate a third party’s valid patent, copyright, trademark or trade secret (an “IP Claim”). We shall, at our expense, defend such IP Claim and pay damages finally awarded against you in connection therewith, including the reasonable fees and expenses of the attorneys engaged by Company for such defense, provided that (a) you promptly notify Company of the threat or notice of such IP Claim; (b) we will have the sole and exclusive control and authority to select defense attorneys, and defend and/or settle any such IP Claim; (c) you fully cooperate with us in connection therewith; and (d) no such claim can be attributed to the Service Data or Account information that you entered while using the Services. Additionally, If our provision of the Services has become, or in our opinion is likely to become, the subject of any IP Claim, we may at our option and expense: (a) procure the right to continue providing the Services as set forth in this Agreement; (b) modify the Services to make them non-infringing; or (c) if the foregoing options are not reasonably practicable, terminate this Agreement, or, if applicable, terminate the Services that are the subject of any IP Claim, and refund you any unused pre-paid fees.
  2. Your Obligations. You will indemnify, defend and hold Company, including its Affiliates, agents, employees, shareholders, directors, and assigns, harmless against any claim brought by a third party against Company or its Affiliates (a) arising from or related to your use of Services (not from or related to the Service itself) in breach of this Agreement; (b) your use of the Software or Hardware, including any patient injury or death; or (c) alleging that your use of the Services or any Account information or Service Data infringes or misappropriates a third party’s valid patent, copyright, trademark or trade secret; provided that (i) we promptly notify you of the threat or notice of such claim; (ii) we will have the sole and exclusive control and authority to select defense attorneys, and defend and/or settle any such at your sole expense; and (iii) we fully cooperate with you in connection therewith.
  1. Liability Limits
  1. Damages. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE) WILL EITHER PARTY TO THIS AGREEMENT, OR THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, SUPPLIERS OR LICENSORS BE LIABLE TO THE OTHER PARTY OR ANY AFFILIATE FOR ANY LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA (WHERE SUCH DATA IS LOST IN THE COURSE OF TRANSMISSION VIA YOUR SYSTEMS OR OVER THE INTERNET THROUGH NO FAULT OF COMPANY), BUSINESS INTERRUPTION, LOSS OF GOODWILL, COSTS OF COVER OR REPLACEMENT, OR FOR ANY OTHER TYPE OF INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGES, OR FOR ANY OTHER INDIRECT LOSS OR DAMAGES INCURRED BY THE OTHER PARTY OR ANY AFFILIATE IN CONNECTION WITH THIS AGREEMENT, THE SERVICES OR PROFESSIONAL SERVICES, REGARDLESS OF WHETHER SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN SUCH DAMAGES.
  2. Amounts. COMPANY’S AGGREGATE LIABILITY TO YOU, ANY AFFILIATE, OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT OR THE SERVICES SHALL IN NO EVENT EXCEED THE GREATER OF THE TOTAL OF ANY FEES PAID FOR YOUR USE OF THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO THE FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY, OR $100. YOU ACKNOWLEDGE AND AGREE THAT THE ESSENTIAL PURPOSE OF THIS SECTION IS TO ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES AND LIMIT POTENTIAL LIABILITY GIVEN THE SUBSCRIPTION CHARGES AND CONSULTING FEES, WHICH WOULD HAVE BEEN SUBSTANTIALLY HIGHER IF WE WERE TO ASSUME ANY FURTHER LIABILITY OTHER THAN AS SET FORTH HEREIN. WE HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO PROVIDE YOU WITH THE RIGHTS TO ACCESS AND USE THE SERVICES PROVIDED FOR IN THIS AGREEMENT. THE LIMITATION OF LIABILITY PROVIDED FOR HEREIN WILL APPLY IN AGGREGATE TO ANY AND ALL CLAIMS BY THE USER AND ITS AFFILIATES AND SHALL NOT BE CUMULATIVE; NOR SHALL IT APPLY TO YOUR BREACH OF THIS AGREEMENT OR YOUR INDEMNIFICATION OBLIGATIONS HEREUNDER.
  1. Party Relationships.
  1. Independent Contractors. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.
  2. U.S. Federal Government Users. If You are a U.S. federal government department or agency or contracting on behalf of such department or agency, the Services are a “Commercial Item” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Services are licensed to you with only the rights as provided under this Agreement.
  1. Dispute Resolution.
  1. Binding Arbitration. YOU UNDERSTAND AND AGREE THAT ALL CLAIMS, DISAGREEMENTS, DISPUTES OR CONTROVERSIES BETWEEN YOU AND COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS, OR ASSIGNS HAVE IN CONNECTION WITH OR RELATED TO THE USE OR ACCESS OF THE SERVICES OR THIS AGREEMENT SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION, WHICH MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION ARISES. THE ARBITRATION SHALL TAKE PLACE IN SAN FRANCISCO COUNTY, CALIFORNIA. THE ARBITRATION SHALL BE ADMINISTERED BY AAA IN ACCORDANCE WITH TITLE 9 OF THE U.S. CODE (UNITED STATES ARBITRATION ACT) UNDER THE AAA’S COMMERCIAL DISPUTE RESOLUTION PROCEDURES AS SUPPLEMENTED BY THE SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES (AND AS STATED THEREIN, IF THERE IS A DIFFERENCE BETWEEN THE COMMERCIAL DISPUTE RESOLUTION PROCEDURES AND THE SUPPLEMENTARY PROCEDURES, THE SUPPLEMENTARY PROCEDURES WILL BE USED). YOU AND WE VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT TO A JURY TRIAL.
  2. No Class Action. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT ANY AND ALL DISPUTES, CLAIMS AND CAUSES OF ACTION YOU OR WE MAY HAVE IN CONNECTION WITH OR RELATED TO THE USE OR ACCESS TO THE SERVICES WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION. NEITHER YOU NOR WE SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER USERS OR ARBITRATE, AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY, ANY CLAIM, DISPUTE OR CAUSE OF ACTION IN CONNECTION WITH OR RELATED TO THE USE OR ACCESS OF THE SERVICES OR THIS AGREEMENT.
  3. Governing Law. This Agreement shall be governed by the laws of the State of Delaware, without reference to conflict of laws principles. You expressly agree to submit to the personal jurisdiction of any court of competent jurisdiction for the enforcement of an arbitral award.
  1. Miscellaneous
  1. Notices. All notices shall be delivered in writing by (a) nationally recognized overnight delivery service or U.S. mail; or (b) electronic mail, addressed to the contacts provided below. Notices shall be deemed to have been given immediately upon delivery by electronic mail; or, if otherwise delivered upon the earlier of receipt or two (2) business days after being deposited in the mail as permitted above.

    To User:                  The address and e-mail you provided in your Account, or as otherwise provided to Company in writing.

    To Company:          Lana Health, Inc., Attn: Legal Team
                                   2261 Market Street #4429
                                   San Francisco, CA 94114
                                   United States of America
                                   legal@lana.health
  1. Severability. If any provision in this Agreement is held by an arbitrator or court of competent jurisdiction to be unenforceable, such provision shall be modified and interpreted so as to best accomplish the original purpose of the provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
  2. Assignment. You may not, directly or indirectly, by operation of law or otherwise, assign all or any part of your rights or obligations under this Agreement without Company’s written prior consent, which consent will not be unreasonably withheld. We may assign this Agreement to any Affiliate or other entity in connection with a merger or change of control of Company or the sale of all or substantially all of our assets, provided that any such successor agrees to fulfill its obligations pursuant to this Agreement. Subject to the foregoing restrictions, this Agreement will be fully binding upon, inure to the benefit of and be enforceable by the Parties and their respective successors and assigns.
  3. Amendment and Waiver. Company reserves the right to amend this Agreement from time to time, in which case the newest version will supersede all prior versions. We will notify You not less than five (5) days prior to the effective date of any such amendment and your continued use of the Services following the effective date of any such amendment shall be considered your express consent to any such amendment. Our failure to enforce at any time any provision of this Agreement does not constitute a waiver of that provision or of any other provision of this Agreement.
  4. Export and Compliance Restrictions. The Services, including any Software and derivatives thereof, may be subject to export controls and economic sanctions laws and regulations of the United States and other jurisdictions. You agree to comply with all such laws and regulations as they relate to your access and use of the Services. You represent that you are not named on any U.S. government restricted-party list, and you will not nor permit anyone else to access or use the Services in a U.S.-embargoed country or region as listed on the U.S. Department of State website or for any prohibited end use.
  5. Force Majeure Events. No failure, delay, or default in performance of any obligation of a party will constitute an event of default or breach of this Agreement to the extent that such failure to perform, delay, or default arises out of a cause, existing or future, that is beyond the control and without negligence of such party, including action or inaction of governmental, civil, or military authority, fire, strike, lockout, or other labor dispute, flood, terrorist act, war, riot, theft, earthquake, or other natural disaster. The party affected by such cause will take all reasonable actions to minimize the consequences of such cause.
  6. Modifications to Sites and Terms. We may change the terms of this Agreement, the Website Terms of Use, and the Privacy Policy, including the modification, addition or deletion of any provision or condition at any time, with or without notice to the User. Any such changes shall take effect immediately when such change is posted to the Website. Your use of the Sites or Services after such posting shall be deemed to constitute acceptance of such modifications, additions or deletions. It is your responsibility to check the Sites to ensure you have read and understand the most recent Agreement. We may also change or discontinue any aspect of the Sites or Services at any time, without or without notifying you, and explicitly disclaim any liability for any such change.
  7. Entire Agreement. This Agreement together with the Privacy Policy, Website Terms of Use, or any other agreement expressly referenced here in, as applicable, constitute the entire agreement, and supersedes any and all prior agreements between you and Company with regard to Users’ access and use of the Services. Except with regard to your specific obligations to read and agree to the Website Terms of Use which shall govern your use of the Sites, as expressly stated herein, there are no other agreements, representations, warranties or commitments which may be relied upon by either Party with respect to the subject matter hereof. There are no oral promises, conditions, representations, understandings, interpretations or terms of any kind between the parties, except as may otherwise be expressly provided herein. The headings used herein are for convenience only and shall not affect the interpretation of the terms of this Agreement.

Contacting Us

Should you have any questions about this Privacy Notice, contact us by sending an email to privacy@lana.health or writing to us at 2261 Market Street #4429, San Francisco, CA 94114.